Terms of service
TERMS OF SERVICE
Last updated: November 11, 2026
OVERVIEW
This website is operated by Les Jeans Carreli ("Carreli Jeans", "we", "us" and "our"). We offer this website, including all information, tools and services available from it, to you, the user, on the condition that you accept these Terms of Service ("Terms") and the policies referred to in them, including our Shipping Policy, Return and Refund Policy and Privacy Policy.
By visiting our site or purchasing from us, you agree to be bound by these Terms. If you do not agree, please do not use the website. Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms, you confirm that you are at least the age of majority in your province, state or country of residence. You may not use our products or this website for any illegal or unauthorized purpose, and you must not transmit any viruses or code of a destructive nature. A breach of these Terms may result in the termination of your access to our services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone, for any lawful reason, at any time. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website or its content without our express written permission. Headings are for convenience only.
SECTION 3 - ACCURACY OF INFORMATION
We make every effort to keep the information on this site accurate and current, but it is provided for general information only. The site may contain historical information, which is provided for reference only. We may change the content of this site at any time.
SECTION 4 - PRICES AND CHANGES TO THE SERVICE
Prices are shown in the currency displayed at checkout and are subject to change without notice. The price that applies to your order is the price shown when you place it. We may modify or discontinue any part of the website at any time.
SECTION 5 - PRODUCTS
Some products may be available only online and in limited quantities. We make every effort to display product colours and images accurately, but we cannot guarantee that your screen will display colours exactly. We may limit quantities, discontinue products, or limit sales to any person, region or jurisdiction. This online store is intended for retail customers; we may limit or refuse orders that appear to be placed by dealers, resellers or distributors. Retailers interested in carrying Carreli Jeans can contact us at info@carrelijeans.com.
SECTION 6 - ORDERS AND BILLING INFORMATION
We may refuse or cancel any order, or limit quantities per person, household or order. If we change or cancel an order, we will try to notify you using the email address or phone number provided with your order, and any amount charged for a cancelled order will be refunded. You agree to provide current, complete and accurate purchase and account information.
SECTION 7 - SHIPPING, RETURNS AND REFUNDS
Shipping is free on all orders, as described in our Shipping Policy. Returns require our prior authorization, are accepted within 30 days of delivery for unworn items with tags attached, and are subject to a deduction of $20 or the actual return freight charge, whichever is higher. Shipping is free and import duties on orders to the United States and Mexico are paid by us; for returns from the United States, any duties charged on the return shipment will be deducted from the refund. Defective, damaged or incorrect items are returned at our cost with no deduction. Full details are in our Return and Refund Policy.
SECTION 8 - THIRD-PARTY TOOLS AND LINKS
We may provide access to third-party tools or links to third-party websites that we do not control. They are provided "as is", and we are not responsible for their content, products, services or practices. Please review their terms and policies before using them.
SECTION 9 - COMMENTS AND SUBMISSIONS
If you send us comments, reviews, ideas or other materials, you agree that we may use, edit and publish them in any medium without obligation to you. You agree that your submissions will not violate the rights of any third party or contain unlawful, abusive or obscene material or malicious code. We may remove any content we consider unlawful or objectionable.
SECTION 10 - PERSONAL INFORMATION
Your personal information is handled in accordance with our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Our site may occasionally contain errors relating to product descriptions, pricing, promotions, shipping or availability. We reserve the right to correct them and, where permitted by law, to cancel affected orders, in which case any amount paid will be refunded.
SECTION 12 - PROHIBITED USES
You may not use the site or its content for any unlawful purpose; to infringe intellectual property rights; to harass, defame or discriminate against anyone; to submit false information; to upload malicious code; to collect the personal information of others; to spam, phish, crawl or scrape; or to interfere with the security of the site.
SECTION 13 - DISCLAIMER AND LIMITATION OF LIABILITY
We do not guarantee that the website will be uninterrupted, secure or error-free. To the maximum extent permitted by applicable law, Les Jeans Carreli and its directors, officers, employees and suppliers will not be liable for any indirect, incidental, special or consequential damages arising from your use of the website or products purchased through it. Nothing in these Terms limits or excludes any right or warranty you have under the Quebec Consumer Protection Act or any other consumer protection law that cannot be waived.
SECTION 14 - INDEMNIFICATION
To the extent permitted by law, you agree to indemnify and hold harmless Les Jeans Carreli from any third-party claim arising from your breach of these Terms or your violation of any law or the rights of a third party.
SECTION 15 - SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, it will be enforced to the fullest extent permitted by law, and the remaining provisions will remain in effect.
SECTION 16 - TERMINATION
These Terms remain in effect until terminated by you or by us. You may terminate them at any time by ceasing to use the website. Obligations incurred before termination survive it.
SECTION 17 - ENTIRE AGREEMENT
These Terms and the policies posted on this site form the entire agreement between you and us regarding your use of the website and replace any prior versions. Our failure to enforce any provision is not a waiver of it.
SECTION 18 - GOVERNING LAW
These Terms are governed by the laws of the Province of Quebec and the federal laws of Canada that apply there. Any dispute will be submitted to the courts of the judicial district of Montreal, subject to any right you may have under applicable consumer protection law to bring proceedings in your own jurisdiction.
SECTION 19 - LANGUAGE
These Terms are available in English and French. Both versions are equally valid.
SECTION 20 - CHANGES TO THESE TERMS
We may update these Terms by posting the new version on this page. The version in effect when you place an order applies to that order.
SECTION 21 - CONTACT INFORMATION
Questions about these Terms can be sent to:
Les Jeans Carreli
9494 Saint-Laurent Boulevard, Suite 608
Montréal, Quebec H2N 1P4
Canada
info@carrelijeans.com