Shipping policy

Free shipping on all orders.

We ship to Canada, the United States and Mexico. All orders ship from our head office in Montreal, Canada. Shipping is free on every order, with no minimum purchase.

Processing time: Orders are processed within 1 to 2 business days.

Estimated delivery time (after your order ships):
- Canada: 2 to 7 business days
- United States: 3 to 10 business days
- Mexico: 7 to 15 business days
Delivery times are estimates and may be affected by carrier delays or events beyond our control. If your order has not arrived within 30 days, contact us.

Duties and taxes: For orders shipped to the United States and Mexico, import duties are included in our prices and paid by Carreli Jeans. You will not be charged duties on delivery. For orders shipped within Canada, applicable sales taxes (GST/HST/QST) are added at checkout.

Lost or damaged parcels: If your parcel is lost or arrives damaged, contact us and we will handle the claim with the carrier.

For questions about your shipment, contact us at info@carrelijeans.com.