Refund policy

Return authorization required: No returns will be accepted without prior authorization. To request a return, contact us at info@carrelijeans.com before sending anything back. Returns sent without authorization will be refused or sent back at the customer's expense.

Return window: Returns and exchanges are accepted within 30 days of the day you receive your package. Items must be unworn, with tags still attached.

Return shipping: Return shipping is the customer's responsibility. A $20 deduction or the actual freight charge, whichever is higher, will be applied to your refund.

Defective, damaged or incorrect items: If you receive an item that is defective, damaged or not what you ordered, contact us within 30 days of delivery. We will cover the return shipping and give you a full refund or a replacement. No deduction applies.

Returns from the USA: Any duties charged on the return shipment will be deducted from your refund.

Refunds: Once we receive and inspect your authorized return, approved refunds are issued to your original payment method within 5 business days. Your bank or card issuer may need additional time to post the credit.

This policy does not limit any rights you may have under applicable consumer protection laws.