Privacy policy
PRIVACY POLICY
Last updated: November 11, 2026
Les Jeans Carreli ("Carreli Jeans", "we", "us") respects your privacy. This policy explains how we collect, use, share and protect your personal information when you visit our website or buy from us, in accordance with Quebec's Act respecting the protection of personal information in the private sector (as amended by Law 25) and Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
1. PERSON IN CHARGE OF PERSONAL INFORMATION
Our Privacy Officer is responsible for the protection of personal information at Les Jeans Carreli. You can reach the Privacy Officer at:
Les Jeans Carreli – Attention: Privacy Officer
9494 Saint-Laurent Boulevard, Suite 608
Montréal, Quebec H2N 1P4, Canada
info@carrelijeans.com
2. INFORMATION WE COLLECT
- Information you give us: your name, email address, phone number, billing and shipping addresses, order details, and any messages you send us (for example, a return request).
- Payment information: payments are processed by Shopify and its payment partners. We do not store your full credit card number.
- Information collected automatically: when you browse our site, we and our service providers collect information such as your IP address, browser and device type, pages viewed and how you arrived at our site, using cookies and similar technologies (see section 6).
3. WHY WE USE YOUR INFORMATION
We use your personal information only for the purposes for which it was collected, namely to:
- process and ship your orders and handle returns, exchanges and refunds;
- communicate with you about your orders and answer your questions;
- prevent fraud and protect the security of our site;
- improve our website and products;
- send you marketing emails, only if you have agreed to receive them;
- comply with our legal obligations, including accounting, tax and customs requirements.
4. CONSENT
We collect and use your personal information with your consent, which you give when you place an order, create an account or contact us, for the purposes described in this policy. We will ask for your express consent before using your information for any other purpose. You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us at info@carrelijeans.com. You can unsubscribe from our marketing emails at any time using the link included in every email.
5. WHO WE SHARE YOUR INFORMATION WITH
We do not sell your personal information. We share it only with service providers who need it to help us run our business, and only to the extent necessary, including:
- Shopify, which hosts our online store and processes payments;
- shipping carriers (such as UPS and FedEx) and customs brokers, to deliver your orders;
- email, analytics and advertising service providers;
- our professional advisors (such as accountants and lawyers).
We may also disclose information when required by law. If our business is sold or merged, your information may be transferred to the new owner, who will be bound by this policy.
6. COOKIES AND SIMILAR TECHNOLOGIES
We use cookies that are necessary for our site to work (for example, to keep items in your cart and process checkout). With your consent, we may also use analytics and advertising cookies to understand how our site is used and to show you relevant ads. Technologies that can identify, locate or profile you are turned off by default and are only activated if you agree. You can change your choices at any time through our cookie banner or your browser settings.
7. INFORMATION STORED OUTSIDE QUEBEC
Some of our service providers, including Shopify, may store or process your personal information outside Quebec, including elsewhere in Canada and in the United States. Before doing so, we assess whether the information will receive adequate protection, and we require our providers to protect it under written agreements. Information stored outside Canada may be accessible to authorities in that country under its laws.
8. HOW LONG WE KEEP YOUR INFORMATION
We keep your personal information only as long as necessary for the purposes described above, or as required by law (for example, tax and accounting records). When it is no longer needed, we securely destroy or anonymize it.
9. SECURITY
We take reasonable physical, technical and administrative measures to protect your personal information against loss, theft and unauthorized access, use or disclosure. Payment information is encrypted and handled according to PCI-DSS standards. If a confidentiality incident presents a risk of serious injury, we will notify you and the Commission d'accès à l'information du Québec as required by law.
10. YOUR RIGHTS
Subject to the law, you have the right to:
- access the personal information we hold about you and ask for a copy;
- correct information that is inaccurate, incomplete or out of date;
- withdraw your consent to its use or disclosure;
- ask us to stop disseminating your information or to de-index any link to your name, where the law allows;
- receive your information in a structured, commonly used technological format.
To exercise these rights, write to our Privacy Officer at info@carrelijeans.com. We will respond within 30 days. If you are not satisfied with our response, you may file a complaint with the Commission d'accès à l'information du Québec or the Office of the Privacy Commissioner of Canada.
11. MINORS
Our website is not intended for children under 14, and we do not knowingly collect their personal information without the consent of a parent or guardian.
12. CHANGES TO THIS POLICY
We may update this policy from time to time. The updated version will be posted on this page with a new "Last updated" date.
13. CONTACT US
For any question about this policy or your personal information, contact:
Les Jeans Carreli – Privacy Officer
9494 Saint-Laurent Boulevard, Suite 608
Montréal, Quebec H2N 1P4, Canada
info@carrelijeans.com